Faqs

Yes! We are working closely once again this year with our tree farm in Canada along with the DOA here in Cayman to assure an on time and issue free arrival! These are expected to arrive Thursday, Nov 23rd 2023.

The trees are scheduled to arrive in Cayman this Thursday, Nov 23 2023. Once they are inspected by the Dept. of Ag, they will be available for pickup and delivery. Check our Tree Lot hours in one of the FAQs.

When you order your tree, you can select delivery or pickup. If you would like delivery, we personally hand deliver your tree and other ordered items to your front door and can help with setup for an additional fee, which you will see when you check out. Pickups are free and will be available at our pop up Christmas Tree Lot location at our new location this year, Regatta Business Park (across from Cost-U-Less). See info about our tree lot hours in the FAQs. The Lot is always a Winter Wonderland with nightly snowfalls and visit from Santa on Friday, Nov 24th from 6p-7p! We look forward to seeing you at our family friendly Christmas Tree Lot to pick out your tree, but make sure you pre-order your tree first! 

Yes, but only if you cancel your order prior to our order dispatch to the tree farm, which will be the last week in October. Once we dispatch the order, we cannot offer a refund as the trees will have already been paid for and shipped. For other items and more information, please see our Terms & Conditions page.

Most homes have either 8 ft ceilings or 10 ft ceilings (or larger). Our sizes are quoted from the base of the trunk to the top of the tree. So, you will want to know how tall your ceiling is, and then allow additional space for your tree topper and some space between the topper and the ceiling. Your tree stand may also add a few inches as well.

All plant heights are quoted in ranges because the natural factors driving their growth are too difficult to control to deliver trees of an exactly uniform range of sizes.

It would be impractical to measure the exact height of every tree so growers and retailers categorize trees based on bands spaced 30cm/foot apart. This means people in the industry familiar with judging the height of trees can accurately judge where most trees fall within the bands by eye.

Absolutely! Look for this option in the Add On section when you're checking out! Once you select this option for an additional fee, we will set up a time after Christmas that works for you to retrieve your tree. No hassle and no needles in your car!

The Balsam fir grows from Newfoundland to Alberta and everywhere in between. It’s the number one choice of Christmas tree in Quebec, and the official provincial tree of New Brunswick. While the Scotch pine wins the popularity contest, the Balsam fir is definitely the most Canadian Christmas tree! Fraser firs may be fantastic trees, but Balsam fir trees are the O.G. Christmas tree for a few reasons. Their needles sport two colors on top and bottom, adding shades of silver to your dark green Christmas tree. And in the old days, Balsam firs and White Pines were the only trees whose branches could accommodate candles. They also retain their splendor, fragrance, and needles longer! They are also more resistant to pests that we don't want in Cayman!